Refund policy

Return & Refund Policy

At Vealor Geneve, we take pride in delivering exceptional craftsmanship. If you are not completely satisfied with your order, we are here to assist you with returns and exchanges.

30-Day Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your timepiece to request a return or exchange.

Eligibility Criteria
To be eligible for a return, your watch must be:
• Unworn, unused, and in the exact condition received.
• Complete with all protective films, tags, original box, and warranty materials.
• Accompanied by your order confirmation or receipt.

Damages and Issues
Please inspect your order upon delivery. If your timepiece arrives defective, damaged, or if you received the wrong item, contact us immediately via WhatsApp (+92 332 7968947) or email (vaelortimepieces@gmail.com) with clear photos/videos so we can resolve the issue promptly.

How to Initiate a Return
1. Contact our customer support team via WhatsApp at +92 332 7968947 or email vaelortimepieces@gmail.com with your Order Number and reason for return.
2. Once approved, our team will provide you with the return dispatch instructions and return warehouse address.
3. Customers are responsible for return courier charges unless the item was received defective or damaged.

Refunds Process (COD & Advance Payments)
• Once your returned timepiece is received and inspected, we will notify you of the approval status.
• Approved refunds for Cash on Delivery (COD) or Advance Payments (Easypaisa/JazzCash) will be transferred directly to your designated Bank Account, JazzCash, or Easypaisa account within 3–5 business days.

Exchanges
If you wish to exchange your timepiece for a different model, contact our team on WhatsApp for quick processing.

Non-Returnable Items
Items showing signs of wear, resized watch bracelets, or items purchased during clearout sale events are non-returnable unless defective.